Refund Exchange Policy

To submit return request, sign into your customer account.

Click the profile icon in the store's menu and then request a return.

Sign in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Gift Cards are non-returnable.

Sale/Clearance items (if applicable)
Only regular priced items may be refunded, Sale/Clearance items cannot be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags.

To return please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid. We do not accept COD deliveries.

Feathers & Antlers Outdoors
800 Steven B Tanger Blvd, Suite 101A
Commerce, GA  30529

We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Exchanges (if applicable) 
We only replace items if they are wrong size, defective or damaged. If you need to exchange your purchase, return by mail and a new order for the item can be made online. Include your original receipt or packing slip to:

Feathers & Antlers Outdoors
800 Steven B Tanger Blvd, Suite 101A
Commerce, GA  30529

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@feathersandantlersoutdoors.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Feathers & Antlers Outdoors
800 Steven B Tanger Blvd, Suite 101A
Commerce, GA  30529

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.